What should I do if I can’t find my package?

If your package was not delivered to you in person, we'll try one more time the following business day.

If you'd like us to leave your package at your door or with a neighbour, you should have received an email allowing you to provide delivery instructions to the driver.

If you've already provided delivery instructions but can't find your package, please check your property, mailroom, and neighbour's doors before contacting us. The driver may hide the package to keep it from being stolen, so checking in more hidden areas can be the key to finding your package.

If you still can't find it, please call us immediately at #### so we can help make this right!

For security and confidentiality purposes, Dragonfly does not know the contents or the value of the packages which are delivered.