Why do I get an error when I try to track my package?

This can happen if:

• The shipper hasn't notified us of the shipment. Sometimes, we may receive the information in our system a few hours after you place your order on the shipper’s website.
• The tracking number doesn’t start with a series of letters followed by a series of numbers, for example ABCD00000000123456789.
• The tracking number is more than three months old.