Need help?
If your package was not delivered to you in person, we'll try one more time the following business day.
If you'd like us to leave your package at your door or with a neighbour, you should have received an email allowing you to provide delivery instructions to the driver.
If you've already provided delivery instructions but can't find your package, please check your property, mailroom, and neighbour's doors before contacting us. The driver may hide the package to keep it from being stolen, so checking in more hidden areas can be the key to finding your package.
If you still can't find it, please send us an email at [email protected]. Kindly include your name, the tracking code and delivery address of your parcel as well as your phonenumber, so we can call you back as soon as possible and help make this right!
For security and confidentiality purposes, Dragonfly does not know the contents or the value of the packages which are delivered.
You can usually find your tracking number on the merchant's website (where you made your purchase), as well as in the confirmation email they send you to confirm that your order has shipped.
Of course! To change the delivery date, please send us an email at [email protected]. Kindly include your name, the tracking code of your parcel and your phonenumber, so we can call you as soon as possible to set a new delivery date.
You can check the latest status of your package anytime on our tracking page.
Keep in mind that our customer service agents have access to the same information as you, so they won't have any additional details beyond what you see on the tracking page.
If you're signed up for our email notifications, you'll receive an email when your package is estimated to be delivered within the next three hours.
If you aren't home to receive your delivery, we'll try one more time the following business day before returning the package to the merchant.
If you’d like us to leave your package with a neighbour, you’ll receive an email allowing you to provide delivery instructions to the driver.